By interacting with the Vana Jewels website, you affirm that you are of legal age in your state or province of residence. If you are a minor, obtaining consent from your parent or guardian is necessary to use our site. Our commitment extends to upholding a secure online environment for users of all ages. For any questions or concerns about the age of consent, please reach out to us via email.
Eligibility for Refunds
- If the item is damaged, defective, or does not match the description, you have 21 days from the delivery date to return it.
- must be unused, undamaged, and in its original packing.
- For evidence of damaged products, record the unpacking process.
- For the refund to be processed, the item receipt or bill must be present.
- The refund will start once we have checked the products.
- For refunded items, you are in charge of covering the delivery costs.
Non-Refundable Items
Some items are non-refundable, including but not limited to:
- Customized or personalized items cannot be refundable.
Process for Requesting a Refund
- Your order number.
- Details about the issue or reason for the refund.
- Supporting evidence like photos of the item
Processing of Refunds
- After confirmation and when the refunded item reaches us, authorized reimbursements will be executed in 24 to 48 hours.
- The original payment method will be credited with the refund.
Exchange Policy
- In rare situations, exchanges may be provided instead of refunds.
Exceptions
Exchange may not apply in the following situations:
- If the item is customized or personalized.
Contact Us
If you have any questions or concerns regarding this refund policy, feel free to contact us at contact@vanajewels.com
