FAQs

1. Custom and Personalized Orders

Absolutely! We take great joy in creating unique pieces. Kindly reach out to us through a direct message on Instagram, email us at vanajewels14@gmail.com, or conveniently submit your request through our form.

Note: Custom orders are non-refundable unless there's a defect upon arrival. We'll happily recreate the item in such cases.

2. Can I Change My Address After Placing an Order?

It's important to note that once the order is shipped, making changes to the address becomes impractical. We strongly recommend ensuring the accuracy of your address when placing the order. In case of a lost package during transit due to an incorrect address, we cannot assume responsibility. Therefore, it's crucial to double-check and confirm the correctness of your address at the time of order placement.

3. Do you accept returns?

Yes, we accept returns or exchanges within 21 days from the date of delivery.

4. Do You Offer Engraving?

Absolutely! We provide complimentary engraving services. If you're interested in having your ring engraved, kindly reach out to us before we dispatch your order. Once an order has been shipped, we are unable to add engraving. Therefore, we recommend making your engraving request either before making a purchase or shortly after placing an order.

5. Will opting for express shipping expedite the production of my order?

Regrettably, no. Opting for express or priority shipping pertains only to the USPS delivery process and does not accelerate the production or resizing of your order. It doesn't categorize your order as a rush. If you require expedited processing for your order, kindly get in touch with us, and we will assess the feasibility of expediting the production.

6. Do you offer lab-grown diamonds?

Yes, we do offer lab grown diamonds, and you browse our lab grown diamond section through out the website.

7. Does lab-grown diamond test as a diamond or moissanite?

Lab grown diamonds are grown using 2 techniques CVD and HPHT, where both has same chemical properties and physical appearance, HPHT on some testing method test as moissanite, as the technology used are not upgraded for testing in effectively. Labs such as IGI and GIA has the method to test and verify them. CVD will test as diamond on normal diamond testers or any thermal testers.

8. Do you offer Hip Hop Jewelry?

Certainly! We offer a diverse range of hip hop jewelry that exudes style and individuality. Explore our collection to find unique and trendy pieces that complement your distinctive fashion sense. If you have specific preferences or inquiries, feel free to reach out, and we'll be happy to assist you.

9. Do you have a payment plan option?

Yes, we provide payment plan, you can pay us 25 - 50% at time of order and the remaining balance at time of shipping out the jewelry to you.

10. Do you offer wholesale?

Yes, we offer wholesale. If you want to start the small business or you want to have jewelry in bulk, please contact us directly via email or messenger.